How To Fix SmartBro Slow Internet Connection & Get 2 Mbps Speed

SmartBro gave me some problems with their customer support the past week regarding my slow SmartBro internet connection (I detailed it in my previous entry). Here are the instructions of the things I did to get 2 Mbps with my SmartBro plan 999 canopy-type connection:

My Slow SmartBro Internet Connection (And How To Fix It)

Let me warn you now that this will be a long post, since I wanted to detail out my experience with Smart Bro customer support and their lack of experience in handling my situation.

Update: Here's my post on the steps I did to achieve 2Mbps speed: How To Fix SmartBro Slow Internet Connection & Get 2 Mbps Speed

About a week ago, our SmartBro canopy antenna fell down from its installation because of the strong winds. I immediately called up their hotline *1888 (on my Smart number) and told them the scenario. The rep told me they will be scheduling the deployment asap. Luckily, their installation team (the rep pertains to them as the "contractors") arrived at our home the next day.